The Ordinary

Refund Policy

Updated August 27, 2026

Both defective and non-defective merchandise can be returned, and exchanges are welcome. This includes non-defective purchases you no longer want, a personal preference or an item selected by mistake. We also review damage, defects, incorrect goods, missing items and significant differences from a listing.

The application window closes 30 days after delivery. We accept only goods in new condition: unused, in the original state and complete with original packaging, tags or labels and all supplied accessories.

Contact us to obtain authorization with your order number, purchase email and the reason. When a fault, damage, wrong shipment or missing content is involved, add photos or video of the merchandise and its packaging. Do not return a parcel before approval and instructions are given.

Return shipments are made by mail. A prepaid label comes inside the package at no cost, and no fee is charged for restocking. Exchanges can proceed if the required replacement is in stock.

Refund processing is completed within 10 days of approval. Funds are returned by the same payment method used for the order, although the provider may require time afterward to post the transaction.


Email: saifabdulla097@gmail.com
Mailing address: 262 Danny Thomas Pl, Memphis, Tennessee, 38105, US
Phone: (603) 727-3540